Application Support Engineer (mf/d) HR Systems
Dieses Stellenangebot ist nun abgelaufen. Bitte sehen Sie sich ähnliche Rollen unten an...
For our client, an international HR Management Solution Firm with a unique digital HR Service Delivery platform located in Stuttgart, we are currently hiring an Application Support Engineer (f/m/d):
The Role:
As Application Support Engineer you are responsible for providing excellent B2B service to the customers and contributing to the continuous improvement of the products. You will be in direct contact with the customers and work closely with the Customer Success and R&D teams. The ideal candidate demonstrates skills in IT, customer service orientation, problem solving, attention to details, and proactivity. A background in HCM modules and SaaS systems is desirable. The Support Engineer will report to the Director Customer Service DACH.
Your Tasks
• Deliver high-level B2B customer service via our ticketing system or phone
• Provide support based on agreed Service Level Agreements (SLAs), response time and quality
• Detect, identify, troubleshoot or escalate technical issues encountered by the customers and
• follow-up accordingly
• Ensure production supervision and support
• Proactively maintain and update databases, contacts/distributions lists and internal tools
• Liaise with internal teams to ensure notification/action and resolution of client issues
• Actively take on additional responsibilities to improve internal processes
Your Skills:
• Minimum one year customer service experience, preferably B2B in HR, working with SaaS systems or subscription products
• Strong attention to detail while maintaining ability to multi-task
• Experience with ticketing systems
• Strong IT talent to quickly learn and implement new technologies
• You are a born ‘detective’ and love paying attention to details
• You thrive on responsibility
• You are proactive, open and enjoy multi-tasking
• Bilingual: Fluent in both written and oral German and English
• French or other European language is a plus
Our offer to you:
• Employment contract with Nash direct with an attractive relocation and salary package
• An exciting environment and cutting-edge projects at global brands and hidden champions
• Personal and individual support by our Account Managers and HR team
• Be part of the Nash direct team and connect with your colleagues throughout Germany
Interested? Then we would love to receive your application and we guarantee a quick feedback!
For more information on the role please get in touch with aspasia.joannidou@nashdirect.de
Contact:
Aspasia Joannidou
Dipl. Oec.
Senior Candidate Relationship Manager
Nash direct GmbH
IT & Engineering Professionals
Tübingerstraße 26
70178 Stuttgart
Tel.: +49 711 20705 231
Fax.: +49 711 20705 21
Mobil: +49 151 11323422
aspasia.joannidou@nashdirect.de
Internet: www.nashdirect.de
ähnliche Jobs
Gehalt
Negotiable
Ort
Karlsruhe, Baden-Württemberg
Sector
Other
Location
Stuttgart
Company - Germany
Nash Direct
Job Type
Interim
Beschreibung
Für unseren Kunden, einem Unternehmen aus dem Energiesektor, suchen wir einen SAP Applikationsmanager (m/w/d) für den Betrieb unserer Systemlandschaft mit Schwerpunkt SAP PM und CS.Ihre Aufgaben:Konze
Referenz
BBBH104976_1711627332
Verfallsdatum
01/01/0001
Autor
Aspasia JoannidouAutor
Aspasia JoannidouGehalt
Up to €0.00 per annum
Ort
München (80637), Bayern
Sector
Other
Location
München
Company - Germany
Harvey Nash
Job Type
Contract
Beschreibung
Für unseren Kunden aus der Transportbranche suchen wir zum nächstmöglichen Zeitpunkt einen Projektleiter Big Data (m/w/d). #ProjektDie Leistungen des Auftragnehmers werden für ein umfangreiches IT-Pro
Referenz
BBBH104974_1711619507
Verfallsdatum
01/01/0001
Autor
Thuy Giang TrinhAutor
Thuy Giang TrinhGehalt
Negotiable
Ort
Düsseldorf (40212), Nordrhein-Westfalen
Sector
Banking & Finance
Location
Düsseldorf
Company - Germany
Harvey Nash
Job Type
Contract
Beschreibung
For our client based in Düsseldorf we are looking for a freelance Financial Management/ IT Consultant (m/f/d). #Project description: The objective of Contract and IT Sourcing Management is to source a
Referenz
BBBH104975_1711618582
Verfallsdatum
01/01/0001
Autor
Anni VuAutor
Anni Vu
Hallo, ich bin Aspasia,
und verantworte diesen Job