For our client, a leading international company in the hospitality and technology industry, we are seeking a Market Associate (m/f/d) for a temporary position based in Berlin.
Ref.: 117567
As a Market Associate, your core responsibilities will involve supporting Market Managers, overseeing assigned projects, and managing an evolving portfolio of hotel partners. You will also support strategic initiatives that drive hotel partner success on the platform. These initiatives will include contacting hotels for needed business details, supply optimization, and platform education. Your self-starter, get-it-done attitude will be necessary to address the volume of opportunity planned to be tackled. Flexibility to move between account management and project work while upholding a strong level of customer service will make an impact!
A typical day:
● Take actions with hotel partners as needed to drive assigned projects forward
● Maintain well-organized and detailed tracking mechanisms relating to assigned projects
● Call, email, and Zoom with hotel partners to accomplish assigned project needs
● Manage relationships with hotel partners within assigned portfolio
● Support scaled strategies to effectively manage & optimize hotel partners in assigned portfolio
● Educate partners on how the hotel platform functions
● Develop strong and long-lasting partnerships
● Respond to and deliver exceptional service in a timely and efficient manner
● Work cross-functionally when necessary as well as with Market
● Implement strategies to effectively manage and optimize workflows
● Act as the 'front desk' to hotel partners with many needs and triage appropriately
Requirements:
● 3+ years of experience in account management and/or partner support
● 2+ years of hospitality/travel industry experience (preferred)
● Proficiency in both English and the local language is required for the specific location/country
● Self-starter who is resourceful with a get-it-done attitude
● Strong time management and prioritization skills
● Strong organizational skills relating to project work with a large volume of inputs and moving parts
● Track record of being able to effectively work a book of business (account management)
● Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and Zoom
● Team player, willing to contribute what is needed for the success of the team
● The ability to get things done with changing priorities, projects, and deadlines
● Passion for travel and the sharing economy
● We are looking for someone who is goals-obsessed, inputs-driven, and willing to take action (high volume of calls, meetings, etc.)
For over 30 years, Nash direct has been helping remarkable people to win exciting roles at world-leading technology companies in Germany. Our Mission is to give our employees the best possible experience in working with us.
Interested? Then we would love to receive your application and we guarantee a quick feedback!
For more information on the role please get in touch with Marlena Marzano Monterosso.
Marlena Marzano Monterosso
Senior Recruiter
Nash direct GmbH
Leonrodstraße 52
80636 München
Mobile: +49 (0)151 11 32 34 15
Email: marlena.marzano@nashdirect.de
