For our client in the Duisburg area, we are looking for a System Integration (Administration of Productive IT Systems).
Your Tasks:
- Operating the service from the point of operational handover, optimizing and maintaining it until decommissioning
- Managing and communicating with service providers/suppliers
- Requesting necessary licenses from Application Management
- Ensuring monitoring of ongoing infrastructure service operations (e.g., event management, monitoring)
- Advising and supporting Application Management
- Ensuring compliance with defined SLAs/OLAs (e.g., availability)
- Ensuring restoration and restart in normal and emergency operations, including necessary emergency procedures
- Technical evaluation of Requests for Change (RfCs)
- Technical evaluation and acceptance of test results
- Planning operational interruptions and communicating them to Application Management
- Data maintenance (e.g., updates, cleanup)
- Technical reporting based on infrastructure products and requirements from Application Management
- Maintaining documentation for infrastructure services (e.g., operations manuals, backup, reinstall, restart, emergency operations)
- Creating and updating special chapters for application documentation
- Reviewing and optimizing technical solutions
- Technically supporting the integration into ITSM processes, including providing technical interfaces
- Determining operating costs (for forwarding to Application Management)
- Creating and maintaining knowledge base articles
- Supporting technical support activities
- Advising and assisting Engineering during projects
Your Skills:
- Detailed knowledge of the assigned infrastructure services
- Strong technical understanding and experience with infrastructure products, including their implementation
- Good knowledge of technical interfaces
- Enthusiasm for innovative IT technologies
- Sense of responsibility
- Strong comprehension skills and communication abilities
- Clear and reliable communication with service providers/suppliers
- Ability to work in a team
- Solution?oriented mindset and working approach
- Resilience under pressure
- Experience in technical support
- Proficiency in English and German
Nash direct offers exactly what you are looking for in the digital working world: challenging and highly exciting assignments with market-leading technology companies, combined with the security of a permanent employment contract.
We understand how modern project work functions and have been successfully operating in this field for over 25 years.
Interested? We look forward to receiving your application documents. We will get back to you promptly. For further information regarding this position, please contact
Marlena Marzano ( marlena.marzano@nashdirect.de).
Kontaktdaten:
Marlena Marzano Monterosso
Senior Recruiter
Nash direct GmbH
Mobile: +49 (0)151 11 32 34 15
Email: marlena.marzano@nashdirect.de
