Service Engineer (f/m/d)
Our client is a global manufacturer of fastening solutions and precision components for industrial applications. The company serves sectors such as electronics, automotive, and aerospace, offering engineered products designed for efficient integration into high-performance manufacturing processes.
Location: Utrecht
Type of contract: unlimited permanent position direct with our client
Your key tasks:
- Provide on-site service support at customer locations across Europe to assess and resolve reported issues.
- Fulfil existing maintenance service contracts at customer sites in the Netherlands and Germany, in accordance with contractual agreements, using the Field Service App to complete required checks. Travel a minimum of two days per week (excluding annual leave), with longer trips as needed for customer visits or exhibitions.
- Perform machine installations and commissioning at customer locations.
- Promote and sell new maintenance contracts to customers who do not yet have one, during service visits.
- Resolve customer issues via phone or email as they are logged in the system.
- Record all customer support requests in Salesforce.
- Conduct customer demonstrations on machine operation, functionality, and product benefits, in collaboration with the sales team.
- Deliver distributor service training at the Headquarter in Ireland when required; attend the headquarter for at least one week per quarter for training and upskilling.
- Support colleagues and distributors at exhibitions, including setup and machine demonstrations. Attend all required European trade shows.
Your Profile:
- A certificate or diploma in an engineering or electrical discipline is an advantage, or a willingness to work towards such qualification.
- Strong mechanical and electrical aptitude.
- High degree of accuracy, conscientiousness, and attention to detail.
- Ability to prioritize tasks and manage time effectively to ensure efficient completion of work.
- Strong organizational skills and the ability to work independently with minimal supervision.
- Proficiency in computer applications, particularly spreadsheets and databases; ability to prepare and deliver presentations (e.g., MS PowerPoint) is also required.
- High level of flexibility to meet customer and business needs; travel will be required for this position.
- Excellent communication skills.
- Fluent in English, both written and spoken.
Reference number: 11011SDBA
We are offering a position with a pleasant working atmosphere. The company hires talented people and want to enable them to reach their full potential.
Contact:
Sandra Bebensee
Harvey Nash GmbH
Breitscheidstr. 10
D-70174 Stuttgart
Tel.: +49 (0) 711 20705 241
www.harveynash.de
